Shipping policy

 

When will my order ship?


Most orders ship same day if ordered by 11:00 am EST. If ordered after 11:00 am EST your order will ship next day. There are exceptions for certain brands due to made to order manufacturing and special order items as listed below:
Susan Lanci Designs – usually ships within 7 days (can take 2 – 3 weeks during peak seasons) – special order items

Puppy Angel – usually ships within 7 days (can take 2 – 3 weeks during peak seasons) – special order items

Bowsers Pet Products (made to order) – usually ships within 7 – 10 days – special order items

Doggie Design -usually ships same day if order received by 12:30pm EST

Hartman & Rose – usually ships within 7 days

Oscar Newman – usually ships within 7 days

Monchouchou – usually ships within 7 – 10 days

Klippo Pet – usually ships within 7 days

Dog Sports Apparel – usually ships within 5 business days

Why is my order being shipped in different packages?

If you have a multi-order item, each item may be shipped from a different international warehouse, depending on which one has them available the fastest.  Alternatively, if an item is popular and on back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

When will I receive my order?

Most orders are shipped out directly from any of our many domestic & international warehouses.  We will do everything we can to get you your order as fast as we can! Due to the popularity of our products, please allow an estimated 1-2 weeks for your order to arrive to the USA (varies from product to product based on shipping times noted above). Other countries can take an estimated 2-3 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our products, these are only estimates.  The listed delivery times are only approximations and if delays are expected, we will always do our best to let you know.

What happens if my order gets stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Do you ship international (outside of the US)?

Yes!  We ship worldwide.   Please note that delivery times for international items are generally 2 weeks and 4 – 6 weeks for custom made items.  During non-peak times, delivery can occur in 2 – 4 weeks for custom made items.
*Large items including: carriers, crates, dog houses, blankets, beds, cuddle cups, certain dog bowls/feeders, etc. do not qualify for free or flat rate shipping.  Other exclusions include items for pet health and nutrition including food and medication due to special packaging required to ensure the items safety and integrity during shipment.


Will I be charged for Customs & Taxes?

 

For customers in the USA, sales tax is charged on items based on your billing address.  For International customers, import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 


Do you ship to P.O. Boxes?

Go Doggie Style, LLC does not ship to P.O. Boxes. A physical address is required.

    What shipping carriers do you use?

    Go Doggie Style, LLC uses various carriers in order to get your items to you as quickly as possible.  These carriers most commonly include: USPS, FedEx, UPS, and DHL Express.

    Is order tracking available?

    When your order has shipped (in part or in full) you will receive an email notifying you that your item is on its way.  You can log into your online account to track your order.  Please note that on rare occasions packages may arrive prior to tracking being available or updated to show delivery.

    What qualifies for free shipping?

    In the USA (48 contiguous states), orders over $50* are shipped free of charge.  Orders below $50 incur a flat rate shipping charge of $10.95* unless otherwise stated.
    • Orders to Alaska, Hawaii, or Canada over $299 are shipped free of charge. Orders below $299 incur a flat rate shipping charge of $50.00* unless otherwise stated.
    • International orders over $399* are shipped free of charge.  International orders below $399 incur a flat rate shipping charge of $89.00*.
    Go Doggie Style brand products ship free everyday within the USA.*Exclusions & Terms: Large items including: carriers, crates, dog houses, blankets, beds, cuddle cups, certain dog bowls/feeders, etc. may not qualify for free or flat rate shipping.  Other exclusions include items for pet health and nutrition including food and medication due to special packaging required to ensure the items safety and integrity during shipment. For these items, shipping will have an over-sized item fee in addition to the flat rate shipping charge.


    Is my order insured?

     

    Yes!  All of our orders are insured.  If there is a problem with your order (broken, damaged in transit, etc.), or if it is not received AND you have verified with the shipping company that the order has been lost in transit, please contact us as soon as possible (within 24 hours).  We cannot control what happens to items once they leave our store or warehouses and we understand that things happen.  We will verify the loss with the shipping provider and file a claim for the lost item.  We will ship another item to you at no cost.  Please see our Return Policy for how to return items damaged in transit.

     


    If your items are marked as delivered and you cannot locate your item, please check all areas including mailboxes, behind bushes, and furniture.  Contact your local post office (NOT the 800 number) or other local delivery provider and notify them immediately.  They can reach out directly to the person who delivered your items to determine where they have left your package(s).  Please note, insurance only covers merchandise that is lost in transit.  Items that are confirmed as delivered would not meet the shipping couriers insurance policy.  It is very important to contact them immediately if you do not see your package so that they are aware that a potential delivery error may have been made to ensure your are protected by the shipping insurance provider.


    If you suspect that your item may have been stolen, please contact the local authorities immediately.  If there is not a safe location for packages to be left at you residence, please consider placing packages on hold with the courier for pick-up using your provided tracking number.  Alternatively, you can have your packages routed to another address (such as a neighbors home) with the shipping provider by contacting them directly.  Please note that we will not be held liable for packages that are stolen from your residence.  Please make every effort to ensure that there is a safe location where packages can be left or have someone present to accept receipt of your items.

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