FAQ – godoggiestyle

godoggiestyleHome
FAQ

FAQs

Frequently Asked Questions

Table of content

Service
Payments
Order
Returns
Shipping

My item is damaged, what do I do?

If your item was received damaged or broken, please notify us immediately at returns@godoggiestyle.com. This is time sensitive and we must receive reports of damage in transit within 72 hours of delivery. All orders are shipped with insurance and we will need to file a claim with the courier. If 72 hours have passed, we apologize that we cannot further assist you with your damaged return. Please contact the shipping provider or product manufacturer for further assistance. Please note that we may ask for photos of the damaged box and/or item for claims processing. A RMA number will need to be issued for your return. Please do not delay to report items received broken or damaged.

What is the best way to contact customer service?

The best way to contact us is via our contact us page or via email at customerservice@godoggiestyle.com. You will typically receive the fastest response (typically within hours) using these methods. We can also be reached by phone at 1 (844) GDS-DOGS. Our phone lines can become busy and have very limited support at this time. If you do not get an answer, please leave a message and we will return your call. Please allow up to 3 business days for us to return your call.

How do I know what size to order for my dog?

For detailed information, please visit our Sizing Your Pup page. Pet sizes vary drastically between various dog breeds and dog apparel brands. Please use the sizing recommendations that accompany respective products for the best fit. All dog apparel manufacturers have their own size charts for the products they create. Therefore, a medium in one brand can fit quite differently than a medium in another brand. Our products come with size charts that can assist you in choosing the best size for your fur baby. Please contact us if you need assistance.

Are your products safe for my pet?

We seek to source products from manufacturers and suppliers that are environmentally friendly and proven safe. All manufacturers affiliated with Go Doggie Style have long standing highly rated reputations and products within the pet industry with proven track records in providing the safest items for your pet.

Do you protect your customers against fraud?

Our fraud detection team uses state of the art technology to detect and prevent fraud here at Go Doggie Style. Our customers are never held liable for fraudulent transactions. We work closely with creditors and others to ensure fraud prevention so you can shop safely. Additionally, credit card transactions are validated through our partner, Clearsale, to ensure that each customers financial data is protected to prevent fraudulent transactions on our website at no extra cost to you.

What forms of payment do you accept?

We accept all major credit cards, Amazon Pay, Apple Pay, Paypal, and Buy Now Pay Later options including: Affirm, Afterpay, Klarna, Sezzle, and Shop Pay.

How do I make a payment for my Buy Now Pay Later Purchase?

All payments are made directly to the third party provider you chose at checkout. Please contact the provider directly regarding your ongoing payment arrangements. Go Doggie Style, LLC is in no way connected with the payment agreements selected or made with these providers.

Why did I receive store credit for my return?

Store credit is the only refund option provided for returns requested more than 14 days after the date of delivery. Also, if you refused a legitimate order from the shipping courier store credit will be issued for the item, minus initial shipping, return shipping and a restocking fee of 30%.

Why was my refund / store credit less than my original purchase amount?

All returns are assessed the following fees which are deducted from the refund / store credit value: Return Shipping Fees and 15% Restocking Fee. (Note: Certain items may incur up to a 20% restocking fee. This includes large, overweight, heavy to ship, or special order items. Some examples include crates, gates, dog houses, etc.) If you refused a legitimate order from the shipping courier store credit will be issued for the item, minus initial shipping, return shipping and a restocking fee of 30%.

Why is my order on hold?

There are several reasons why your order may be placed on hold. The most common reason would be due to someone from our customer service team reaching out to your regarding an issue with your order. While we await your response, your order will be placed on hold. The second most common reason would be for analysis and fraud prevention. This is not because something has been done wrong on your part. Our fraud management team may tag certain orders for review for the protection of our customers and their accounts. Once our analysis is complete, the hold will be removed and your order will be processed. This type of hold could last a few minutes to a few hours.

How do I cancel my order?

We work very hard to get orders processed quickly and into the warehouse for packing and shipping. Once you complete your checkout process, we begin fulfilling your order immediately and your account will be charged at this time. As a result, order cancellations are not possible once an order has be submitted.

Can I use coupons on my order?

We recognize that coupons or other discounts may have been received for your original purchase. The store credit you receive will be less any coupon or discount received. Please note, if a coupon has expired, has reached max usage, etc. that it may NOT be applied to your new order regardless of the discount received on your original purchase. Active coupons may be applied to your new order provided your purchase meets the terms of the coupon or discount being offered.

Can I exchange an item by mail?

We do not offer exchanges due to high demand of products, product turnover, and price variations of colors and sizes. If your item meets the qualifications for return as noted above a store credit will be issued which may be used towards the purchase of the desired item.

Can I exchange/return my item(s) in store?

No. We currently only offer online services. In order to return an item, please contact us to get the process started. We will issue a Return Merchandise Authorization # (RMA#) and return shipping label. DO NOT send a return without this information. It will be returned to sender at your own expense. NOTE: We are not responsible for return shipping costs. Return shipping costs will be deducted from the refund you receive in the form of store credit

How Can I Return a Product?

Please reach out to us at customerservice@godoggiestyle.com or via our chat and someone will assist you with your return.

How long do I have to return my purchase?

All returns must be received within 30 days of the date of purchase to be valid. Returns outside of the 30 day return window will be returned to sender at the customers expense. No refund or store credit will be given.

What happens if I refuse delivery of my order?

Should you decide that you wish to refuse receipt of an undamaged item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, store credit will be issued for the item, minus initial shipping, return shipping and a restocking fee of 30%.

What Shipping Methods Are Available?

Go Doggie Style, LLC uses various carriers in order to get your items to you as quickly as possible. These carriers most commonly include: USPS, FedEx, UPS, and DHL Express.

Do You Ship Internationally?

Yes! We ship worldwide. Please note that delivery times for international items are generally 2 weeks and 4 – 6 weeks for custom made items. During non-peak times, delivery can occur in 2 – 4 weeks for custom made items. *Large items including: carriers, crates, dog houses, blankets, beds, cuddle cups, certain dog bowls/feeders, etc. do not qualify for free or flat rate shipping. Other exclusions include items for pet health and nutrition including food and medication due to special packaging required to ensure the items safety and integrity during shipment.

Why do I have to pay return shipping costs?

We do our best to keep shipping costs at a minimum for our customers by offering Free Shipping (costs paid by our company) on orders over $50 as well as Flat Rate shipping on orders under $50. In order to continue to pass these cost savings on to our valued customers, we unfortunately cannot offer free return services at this time.

I need an item quickly, what options do I have?

Please reach out to us directly at customerservice@godoggiestyle.com for an estimated cost for rush shipping. Please understand that due to the increases in shipping costs globally, we are not able to offer discounts on these estimates as these costs are controlled by the shipping provider and not Go Doggie Style, LLC.

My order was not received but is marked delivered, who do I contact?

If your items are marked as delivered and you cannot locate your item, please check all areas including mailboxes, behind bushes, and furniture. Contact your local post office (NOT the 800 number) or other local delivery provider and notify them immediately. They can reach out directly to the person who delivered your items to determine where they have left your package(s). Please note, insurance only covers merchandise that is lost in transit. Items that are confirmed as delivered would not meet the shipping couriers insurance policy. It is very important to contact them immediately if you do not see your package so that they are aware that a potential delivery error may have been made to ensure your are protected by the shipping insurance provider.

My package was stolen, what do I do?

If you suspect that your item may have been stolen, please contact the local authorities immediately. If there is not a safe location for packages to be left at you residence, please consider placing packages on hold with the courier for pick-up using your provided tracking number. Alternatively, you can have your packages routed to another address (such as a neighbors home) with the shipping provider by contacting them directly. Please note that we will not be held liable for packages that are stolen from your residence. Please make every effort to ensure that there is a safe location where packages can be left or have someone present to accept receipt of your items.

Why is my tracking number saying invalid?

Orders that are shipping from our warehouse are handled in bulk and may not be scanned into the shipping system. It can take 24 -48 hours for shipping information to be updated in the tracking system. If it has been longer than this time frame, please contact us so that we can further investigate if there is another issue.

How long does it take to receive my order?

Normally between 1 – 2 weeks for domestic delivery. Most customers receive orders within 2 to 5 days. International 2 – 3 weeks We make every effort to ship items as quickly as possible. If your order is delayed beyond the expected ship time, someone from our customer service team will reach out to you regarding your order and the expected shipping time.

Our Vendors

Sample Product