How to Submit a Return Request

1. Log in to your account.
2. In the "Email" field, enter your email address, and then click "Continue".
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click "Request return" for the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click "Request return".
9. If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund or store credit.

Canceling an Order

Once you complete your checkout process, we begin fulfilling your order immediately and your account will be charged at this time.  As a result, order cancellations are not possible once an order has be submitted.

Fast Fingers?

Did you accidentally order twice? We will do our best to try to catch these on our end, but we need your help. Customers are responsible for contacting Go Doggie Style immediately if they have accidentally submitted duplicate orders.

Regular Priced Items (if applicable)

Our return policy lasts 30 days from the date of purchase unless otherwise stated.  You can return any regular priced item for any reason during this time provided it is unused, undamaged, and in its original packaging with all tags attached. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or store credit.  Online orders will be returnable for 30 days from the date your order is delivered: please refer to provided tracking information.   All orders require approval for return.  Please start your return in the My Account page under orders (guest customers use Return Request page)  in order to receive a RMA (Return Merchandise Authorization) number which will need to be placed on the outside of your package.  Please also include a printout of your authorization received via email inside of your return package in the event that the shipping label is damaged.

Please Note: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

To complete your return, we require a receipt or proof of purchase.  This can be easily accessed in you account upon login if set up at checkout.

Please do not send your purchase back to the manufacturer.

Please do not refuse delivery of undamaged items from the shipping provider.  These returns will not be honored.

You will be responsible for all return shipping charges.  We are not responsible for items damaged or lost in transit.  Although you have choice of your shipping provider, we recommend that you purchase insurance and tracking.  Your return must be received within 14 days (10 business days) from the time your RMA is issued.  Returns received after this time will not be honored.

Restocking Fee

Certain items may incur up to a 20% restocking fee.  This includes large, overweight, heavy to ship, or special order items.  Some examples include crates, gates, dog houses, etc.  We will notify you if a restocking fee is required for your return.

Store Credit (if applicable)

Once your return is received and inspected (5 to 7 business days), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit for returns older than 14 days after delivery.

Please Note: Your store credit will be less any restocking fee, shipping, coupons, or discounts that you received as a part of your original sale.

If you are approved, your store credit will be processed, and the store credit will be issued to your GDS Customer Wallet.  In certain instances, your store credit may be issued in the form of a gift card will automatically be emailed to you.  Please note that even if you do not have an account, you will receive an email with the details of your store credit at the email address supplied when the original order was purchased.

Note: Store credits issued to your GDS Wallet do not expire.  Store credits in the form of  gift cards and certificates are valid for 1 year from the date of issue, and are only valid for use at godoggiestyle.com. Store credits do not include the cost of shipping and are good for use toward merchandise purchases ONLY.

Clearance items (if applicable)

Only regular priced items may be returned, unfortunately final sale or clearance items cannot be returned.  ALL SALES ARE FINAL for final sale and clearance items.

Special Order Items – NOT Eligible for Return

Items labeled in our store as special order are not eligible for return.  Please ensure that you measure your pooch carefully to ensure that the sizing is correct.  Any requests for returns of these items will not be honored. 

These brands include, but are not limited to:

• Airbuggy Strollers
• Puppy Angel (imported)
• Hello Doggie – made to order
• Hartman & Rose (imported) – made to order
• Oscar Newman
• Puppia / Pink-a-holic New York
• Bowsers Pet Products (imported) – made to order
• Susan Lanci Designs – made to order

Additional Items NOT Eligible for Return

Any item that is not able to be resold because it:

• is in poor / unsalable condition
• has tags removed
• has been altered
• has been removed from its original packaging
• has its original packaging torn or damaged by any means
• has been stained
• has a smell of any kind
• has dog hair on it (any amount)
• has been worn
• is a seasonal or holiday item (including costumes)
• is a clearance item (ALL SALES FINAL)
• is custom or personalized
• is a special order import (ex: Puppy Angel, Monchouchou, etc.)
• is any item marked as non-returnable

The following cannot be returned for reasons of hygiene and safety of all GDS customers:

• Toys – no guarantee of longevity as varies from pet to pet
• Carriers
• Dog treats, Supplements or Pet health items, etc.
• Panties, Belly Bands, Diapers
• Pooper Scoopers
• Feeders, Bowls, Water Bottles, Food Containers/Jars
• Grooming items
• Bedding – any type

Exchanges (if applicable)

We do our best to offer exchanges; however, due to high demand of products, product turnover, and price variations of colors and sizes it is not always possible.  If your item meets the qualifications for return as noted above a refund or store credit will be issued which may be used towards the purchase of the desired item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift/store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and you must speak with them about getting the proceeds from the returned gift item.

Shipping

A flat fee of $10.95 is charged for return shipping. Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your returned item to be received and processed, may vary.  The time frame for processing once received is usually 5-7 business days; however, this is only an approximation and may be longer during periods of high demand. 

Refused Orders

Should you  decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, store credit will be issued for the item, minus initial shipping, return shipping and a restocking fee of 30%.

Use of Coupons

We recognize that coupons or other discounts may have been received for your original purchase.  The store credit you receive will be less any coupon or discount received. Please note, if a coupon has expired, has reached max usage, etc. that it may NOT be applied to your new order regardless of the discount received on your original purchase.  Active coupons may be applied to your new order provided your purchase meets the terms of the coupon or discount being offered.

Oh No! My Box Is Damaged!… Items Damaged In Transit

If your item was received damaged or broken, please notify us immediately at customerservice@godoggiestyle.com.  This is time sensitive and we must receive reports of damage in transit within 72 hours of delivery.   All orders are shipped with insurance and we will need to file a claim with the courier.  If 72 hours have passed, we apologize that we cannot further assist you with your damaged return.  Please note that we may ask for photos of the damaged box and/or item for claims processing.  A RMA number will need to be issued for your return.  Please do not delay to report items received broken or damaged. 

Please contact us prior to your purchase if you have questions about an item.  We take great care in selecting and packaging your items securely. Because your items are processed and shipped so quickly, once orders are submitted, they cannot be canceled.   We do our best to accommodate our customers and begin processing orders immediately.  Thank you for your understanding and please contact us if you have any questions or concerns.